FAQ - Frequently asked questions

Please inform your forwarding agent, courier or other delivery services of of the exact delivery adress for your stand:

Name of Exhibitor

Name of Exhibition

Hall and Stand number

Name of a responsible person on the stand (incl. phone number)

Messe Düsseldorf GmbH

Tor 1/ gate 1

40474 Düsseldorf

Germany

The delivery of materials via gate 1 (Tor 1) is possible during the opening hours of the halls.

Please note however that some access is normally restricted to one hour and a deposit of €100,00 is normally paid on entrance to the site. For more details please look at the traffic regulations for the specific exhibition.

No, assembly and dismantling certificates are not required.

You can find them in the respective Online Order System - OOS (home page) under: Information / Information and Guidelines / Important Information

No, please note that in accordance with our Technical Guidelines, for safety reasons only cranes, forklifts and working platforms provided by the relevant Messe Düsseldorf service partners may be used.

Servicepartner:

Kühne + Nagel (AG and Co.) KG

Schenker Deutschland AG

Gerken GmbH

mateco GmbH

You can find the contact details in the Service ABC.

Please note that it is not possible for Messe Düsseldorf to receive or store deliveries. You should make sure when expecting deliveries that a person is at your stand and available to receive these.

If it is not possible then our contracted forwarding agents on site will be able to take goods into storage and deliver these to stands. For more information and pricing please contact one or more of our forwarding agents.

Forwarding services

Office at gate 1, delivery address:

entrance gate 1 via motorway A44

Kühne + Nagel (AG and Co.)

Schenker Deutschland AG

You will find the assembly and dismantling dates of the respective event via our stand constructor portal.

Please select the desired event via section Trade Fairs and Events and you will then receive the event-related assembly and dismantling times under Further information / Important Deadlines.

We would like to point out that in rare cases the set-up and dismantling times may change. To be on the safe side, please always check our stand constructor portal for the latest information.  

The current stand construction guidelines Covid-19 of the respective event can be found on our stand constructor portal.

You can find these in the stand builder portal. Select the desired event under the heading Trade Fairs and Events and you will then receive the event-related set-up and dismantling times as well as information on traffic regulations under Further information. 

For the advanced installation it is necessary to make a written application. The application must be submitted no later than 21 days before the desired date construction.

Please send your request for advanced stand construction to following fax number: +49/(0) 211- 4560 - 8566

or

e-mail address: TR-Service@messe-duesseldorf.de

For an advanced stand construction for events in 2023 a fee of € 485,00 + VAT for each stand per day and additional a security guard has to be paid. The costs for the necessary security guard will be splitted after the exhibition to all companies which are using the advanced installation. Prices will not be known beforehand. Please notice, that this is only significant at the time, when all final technical orders and plans for clearance of special structures were received, latest until the respective deadline.

Stand 01/2023 - Standbauerportal - Trade Fairs and Events / (Selection of the event)/ Further information / Advanced installation

AUMA is the Association of German Trade Fair Industry. It guards the interests of the industry by offering a wide range of services and, in return, charges EUR 0.60 net per sqm of rented exhibitom space. The fee is collected by Messe Düsseldorf and then passed on directly to AUMA, which is the usual procedure and followed by all German venue operators.

As soon as tickets for the exhibitors' evening can be ordered, you will find the ordering option in the Online Order System / OOS as follows:

Service / Party and Catering / Exhibitors' Evening

The exact date for the delivery of the ordered participation tickets will be additionally announced in the product description after the scheduling.

Tickets for the Exhibitors' Evening can only be purchased after the order deadline at our main ticket office (administration tower, ground floor). Orders via the Online Order System / OOS are no longer possible after the order deadline. 

Each booth staff member requires a personalized exhibitor pass at show time.

For details of the number of complimentary exhibitor passes to which you are eligible under the Conditions of Participation, please consult the admission document or your order overview via OOS. The free exhibitor passes will be allocated automatically and therefore do not need to be ordered!

Please order any additional exhibitor voucher codes required (chargeable) via the Online Order System / OOS:

Stand / Ticket and Passes / Exhibitor Passes / Exhibitor vouche code (chargeable)

Important: Don't forget your bus and train ticket

Free travel to and from events at the Düsseldorf venue by local public transport (ÖPNV) is since january 2022 not included anymore in the exhibitor passes, a ticket has to be purchased.

Bus and train travel from now on according to the check-in/check-out principle. Download the Rheinbahn app now:

www.mehr-rheinbahn.de/eezy_en

Do you need tickets that can be purchased in advance on account, also in larger quantities (dispath by postal service)? Please contact the Rheinbahn Sales Team: rvt@rheinbahn.de

Digital exhibitor Passes - how it works

Redeem the codes at www.messen.de/com/exh-codes

(Please use the portal address of the respective event instead of messen.de or messe.com and add /exh-codes)

Note: Each voucher code can only be redeemed one time and only one voucher can be redeemed per e-mail address.

To redeem your voucher code on the event portal, follow the following path: Exhibitor or Exhibit / Digital Exhibitor Passes

Please send your order change for further processing to: onlinesupport@messe-duesseldorf.de

Via the exhibitor voucher manager, the authorised person can block codes by using the delete symbol (recycle bin) for the corresponding code.

If a voucher code has already been redeemed, please send your cancellation request to: ticket@messe-duesseldorf.de

All codes for digital exhibitor passes are sent by e-mail approximately two month before the start of the event.

You have the possibility to manage Exhibitor Voucher Codes via the Exhibitor Voucher Code Manager:

You will find the link to the manager on the respective event portals as follows: Exhibitor or Exhibit / Services or Services for exhibitors / Vouchers

As this area is exclusively for approved exhibitors of the respective events, please log in via the Exhibitor login with your personal access data (e-mail address and password).

You can manage your codes simply and quickly here and see at a glance which employees have redeemed their code or visited the trade fair.

Please note that it is not possible to charge free and chargeable codes. Therefore please send your free exhibitor voucher codes first.

Tip: You will have no additional costs for surplus codes. Only exhibitor passes with which admission was granted will be charged. 

1. Order the customer voucher codes (visitor day ticket) in the Online Order Syste / OOS.

Order path: Stand / Tickets and Passes / Admission Ticket Vouchers

2. Distribute the voucher codes to you customers by e-mail.

Note: You can also easily upload an Excel list with your customer data via our Customer Invitation Tool. We will the send the e-mail for you. 

3. Your customers redeem the voucher codes in our ticket shop. Your customers will then receive a visitor day ticket that  they can use for the duration of the fair.

4. In the Visitor Voucher Code Manager you have an overview of the codes already redeemed at any time.

Note: You only pay for the ticket for people who have actually joined the fair.

Via the Visitor Voucher Code Manager you have an overview of the codes already redeemed at any time.

You can find the visitor voucher code manager in the respective event portal via the following path:

Exhibitor or Exhibit / Service for Exhibitors / Vouchers / Visitor Voucher Code Manager

Note: You only pay for the ticket for people who have actually joined the fair.

Path to the Dashboard: The dashboard can be found on the respective event portal under: Exhibitor or Exhibit / Dashboard

Exhibitor login: Please note, that this section is only visible for admitted exhibitors / additional user with stand connection!

Via the Activityboard, you as an exhibitors will be shown the current profile view via the Exhibitor Profile.

The maintenance and revision of the exhibitor profile is done via the button Complete your exhibitor profile. The voucher statistics (Digital Exhibitor Passes / Your Vouchers) provide a comprehensive profile of visitors as a response to the invitations.

The following services are available for all admitted exhibitors after exhibitor login on the respective event portal page:

Edit Exhibitor Profile

Ticket vouchers: send and manage admission vouchers for business partners and customers via the online visitor invitation (Visitor Voucher Code Manager)

Digital Exhibitor Passes / Exhibitor Voucher Codes: send via the Smart Distribution Tool and manage via the Exhibitor Voucher Code Manager

Online Order System (OOS): place orders for technical and other services

Create Personalized Promotion Material: (such as e. g. (e.g. banners, widgets and trade show logos for the homepage, signature banners for e-mails, trade show logo download with hall and stand details for advertising materials)

Stand Construction planning: planning, e.g. for assembly and dismantling via the Stand Constructor Portal, configuring stand construction via the Stand Constructor Configurator (configure trade show stand without obligation and obtain an individual quote)

Trade show preparations: e.g. plan press relations, enter product directory in database, plan advertising in trade show media

Photographing and filming of your own stand outside the event opening times requires a special permit. On presentation of your identity card and written application from the owner of the stand  you will recive the photography and filming permit at the security control centre (Sicherheitsleitzentrale). This permit is valid for a specific day until a fixed time (max. until 12 midnight). The photography and filming permit costs € 48.-.

Please contact the security control centre for further question, phone: +49/(0) 211-4560-693.

(Status: 01/2022)

If musical performances are arranged during the event, kindly comply with the obligation to register with GEMA (German Performing Rights Society):

How to register:

1. visit www.gema.de/portal/app/register (the language can be switched from DE to EN at the top of the page)

2. please fill in the displayed fields and then click "Register for free".

3. you will then receive an email with a link.

Please click on this link to complete your registration.

4. discover the new offer.

Please take into account that the corresponding registration forms are not provided via the Online Order System / OOS and must be requested directly via GEMA.

You will find a leaflet with information on the provision of food and beverages in the Online Order System / OOS as follows:

Information / Important information / Stand construction and technology / Food and drink distribution

Requests to use a stove at the booth should be directed in writing to: TR-Service@messe-duesseldorf.de

When serving ice cream at the trade fair stand, please note that the preparation and serving of food in return for payment is not permitted. When handing out food, the other points of the relevant information sheet on handing out food and drinks as well as the hygiene and infection protection standards for the implementation of the respective trade fair must also be taken into account.

If you would like to hand out ice cream cups as advertising material and require an ice cream company contact, please contact our service partner SV Business Catering GmbH:

SV Business Catering GmbH

Stockumer Kirchstr. 61

40474 Düsseldorf

Germany

Phone: +49/(0) 211-2398816

Telefax: +49/(0) 211-4057824

E-Mail: catering.messe@sv-group.de

Hotel ships are currently on offer for K and MEDICA and can be requested directly via the following provider:

Köln-Düsseldorfer Deutsche Rheinschiffahrt GmbH

Frankenwerft 35

50667 Köln

Germany

Phone: +49(/0) 221 - 2088-510
E-Mail: hotelservice@k-d.com

Generally we advise you not to bring your dog with you to the fairground as tehere are no facilities for animals. But it is not forbidden.

In case of bringing a dog, the owner is responsible for the disposal of the waste. Bag dispensers are located at the entrances in the outdoor area. Drinking bowls are located in front of the outdoor catering area in the indoor area. Assistance dogs (such as guide dogs, signal dogs, dogs for deaf people, medical signal dogs, disabled assistance dogs) may of course always be brought along.

To additionally publish a trademark or product name in the official media, you can order a trademark entry. This will create a direct association between your trademark and your company, while also increasing awareness for your brand. Please use the search function in the Online Order System / OOS  "Im looking for" at the top of the page) and enter "trademark entry" to find this option.

Brand entries must always be booked for a fee if exhibitors wish to be found under a different name. Otherwise, only the registered company name will appear in the media.

Brand names should also not be included in the registered company name. The project units should all already be informed about this. Only in very few individual cases will the VAV field be filled with an alternative name. Otherwise, the rule applies: If exhibitors want to be found under an alternative name, they must book the trademark entry.

In the case of name changes, the name change must be made via the project department in SAP or via a new trade fair registration. We are generally not allowed to change company names (or addresses). As soon as a change of name is made in SAP, we automatically receive the change the next day during the system import and adopt it for the print media.

The media fee to be paid by every exhibitor serves the publishing of the exhibitor data in the electronic media and possibly other media along with use of the event’s Internet page by the exhibitors. The contents of the media lump sum are specified in the OOS. This means that in the area of Advertising in Fair Media, the respective product description lists whether services are already included in the media flat rate. 

For the Association of the German Trade Fair Industry (Ausstellungs- und Messe-Ausschuss der Deutschen Wirtschaft e.V. (AUMA) will be charged an additional amount of € 0.60 per square metre.

You can find them under: https://oos.messe-duesseldorf.com/

Only a limited number of parking lots are available.

Since the availability must first be checked, the parking permits are a product on request.

The parking lots inside the fairground have limited capacity. Should these spaces already be booked up at the time you order is received, you will automatically receive parking permits for the parking lot outside the exhibition grounds (P1/P2). No claims can be made on parking space!

A printout of the parking ticket must remain clearly visible in the vehicle during the access and parking process.

A download to a cell phone is therefore not sufficient!

If the order deadline for parking permits has already expired or the desired parking permit is no longer available, no order request can be made via the Online Order System / OOS.

Parking cards can then only be requested (in case of return due to cancellation) during the set-up period on site, from our contact persons (Organisation and Traffic) in the Exhibition Management.

You have the possibility to apply for cancellation at the OOS after your login via:  My Account / Stand Management / View Order Summary / Items / List of items / Request for cancellation 

If the "Request for cancellation" button is already inactive, the cancellation must be made by the responsible department / service partner. 

Important note: Parking cards can be cancelled up to 2 days before the start of the trade fair!

The allocation and the dispatch of the parking tickets take place approx. 4 weeks before beginning of the fair. Please understand that we cannot provide an exact date in advance.

NEW - digital parking card from mid-May 2022:

With the allocation of the parking cards, they are available for download in the Online Order System / OOS (stand management / parking cards). We will inform you about this by e-mail. The parking cards will no longer be sent by post.

After the event, you will receive a final invoice by Messe Duesseldorf GmbH for the services you have used from Messe Düsseldorf and as well for services executed by following official service partners:

adventics GmbH

Dauerwerbung FRANKE GmbH and Co. KG

Woeste Druck + Verlag GmbH and Co. KG

Deutsche Telekom AG / T-Systems on behalf of Messe Duesseldorf GmbH

All your orders executed by any other official service partners, will be charged to you personally on a separate invoice by the official service partner of Messe Duesseldorf directly.

The prepayment deposit covers the costs of installing water, power, compressed air and telecommunications connections, inclusive of consumption and all other services (e.g. admission tickets/parking permits).

The amount of pre-payment is based on the size of stand space applied for/rented by you as well as charges calculated from the previous event. For exhibitors from the last event who are returning participants with unchanged stand space, pre-payment will be equal to the invoice received for technical and other services after the last event.

For you as a previous exhibitor, this means that your pre-payment invoice for technical services will be based on the total supplementary stand costs from the last event.

Should you rent a different size stand space than at the last event, your pre-payment amount will be adjusted proportionally. For first-time participants, the m2-based pre-payment amount is calculated on the average of all technical and other services used by exhibitors at the previous event.

After the event, you will receive a final account for the services you have used.
Once your deposit has been deducted, you will either receive a refund or be required to settle the outstanding amount.

Please direct your question to the following contact:

SchwertransportS@messe-duesseldorf.de

In case of delay, Messe Düsseldorf cannot guarantee handling in due form, and time and/or the services may not be executable anymore.

In addition, any orders and changes or modifications received within 21 days of the commencement of build-up will be subject to a 35% surcharge. The same applies for services utilised but not ordered in advance. Services already rendered must be paid in full.

Exhibits, printed materials and advertising materials may only be displayed within the rented stand space, not in aisles or on exhibition premises.

Please contact the German customs office directly Questions and answers can be found on the website of the German Customs https://www.zoll.de/en

Please send changes to your contact person to: onlinesupport@messe-duesseldorf.de

The following information is relevant for further processing:

1. Name of the person responsible so far for data comparison (data protection)

2. Reason for change (name change, change of the admin, e-mail change, etc.)

3. Complete contact data of the new contact person (surname, first name, telephone number - fax if available - and e-mail)

Please be informed, that you require an user account which is connected to the stand order of your participation. If you do not already have an account in the OOS, you must first create an account for the OOS. Additional users must be invited to the stand order by the administrator Please note!: Data synchronisation after creation of a user account can take up to 60 minutes. Therefore direct access immediately after user account creation is not possible. As long as the synchronization of the data has not been completed, the access data will not be recognized as issuer data by the system.

Via the Activity Board on the exhibitor dashboard for the trade fair, you will find a response to your invitations (admission vouchers) under "Your vouchers" and can see who has redeemed their voucher and who actually came to the event. Please note that this area is only accessible for registered exhibitors and that a link to the stand order is required!

Please select the event in which you are participating as an exhibitor on our Messe Düsseldorf portal. This will take you to the corresponding website of the event.

Please use the following path to get to the Exhibitor Dashboard: Exhibitor / Dashboard

This area is reserved exclusively for approved exhibitors for whom a link to the stand order is required.

Please log in with your personal user data.

If you do not yet have a user account in OOS, you must first create a user account for the OOS. The data reconciliation after creation of the user account can take up to 60 min., therefore direct access immediately after creation of the user account is not possible.

Now go to your registered stand events and click on the pencil icon: Edit profile

You now have the possibility to edit the entries.

To obtain the purchase authorization, you need to link your user account to the stand order.

Additional users can be invited via your OOS user account:

My Account / Stand Management / User Management

This is where you can invite, for instance, a stand builder or further users to your stand. The invitation only refers to the currently selected stand order. Please remember that any additionally invited users have the same rights. The event information (Mailing: Newsletter Updates) will be sent exclusively to the admin. Order confirmations are only sent to the respective user. Via the order history, the orders of all users (total overview) for the stand order can be called up.

In order to get an overview of our services and prices concerning your trade fair participation. You can create your individual trade fair presentation and determine the cost vie the shopping cart feature. But orders can only be made after your company has received a stand confirmation and once your user account is linked to an stand order.

Additional users can be invited via your OOS user account:

My Account / Stand Management / User Management

This is where you can invite, for instance, a stand builder or further users to your stand. The invitation only refers to the currently selected stand order. Please remember that any additionally invited users have the same rights as yourself.

The event information (Mailing: Newsletter Updates) will be sent exclusively to the admin. Order confirmations are only sent to the respective user. Via the order history, the orders of all users (total overview) for the stand order can be called up.

Please make sure that you are logged in via the Online Order System of the respective event and via Login with the user account that has a purchase authorization for the stand order of the participation.

As soon as the user account is linked to the stand order after logging in, the name of the administrator is displayed and receives the order authorization.

If the name is not displayed, there is no order authorization due to the missing link with the stand order.

Please then contact: onlinesupport@messe-duesseldorf.de

The current order summary with status of the respective item can be viewed as follows after registration in the OOS:

Home / My Account / Stand Management / View Order Summary

The order backlog is grouped by service partner. The first item is the order backlog for services provided by Messe Düsseldorf. Orders can be viewed in the respective article overview. Above the order summary in the OOS (Stand Management/View Order Summary) you will find the button "Print Order", so that you can download your current order stock (as PDF file) and print a complete overview.

The order deadlines can be found at the top left-hand corner of the respective OOS shop page (start page). In the overview, all services / products are displayed with the corresponding order deadline. You can also print out the overview of the order deadlines and/or export it for your google or outlook calendar. By clicking on the article name you will reach the corresponding area. You can also see the individual order deadline in the detailed view of the respective product / service.

As soon as the order period for parking permits has expired or the parking permits are already sold out, you will no longerbe able to make your request via the Online Order System / OOS. Parking permits can only be requested (in the case of returns due to cancellations) during the set-up period on site from our contact persons (Organisation and Traffic) in the Exhibition Management.

During the ordering process you have the possibility to enter an internal order number for each item for the invoice in the step Check and Order.

If you have a previous contract with orders, the button "Orders of previous event" will appear in the new stand order / in the stand management (Online Order System / OOS). You have now the option to take over orders from the previous event.

The overview lists all products that can be purchased in OOS.

The product is listed, the quantity from the previous order and the quantity in the current order (if available). If the product is available for purchase, the button for the detail page will appear. If the product is no longer available, a note is displayed.

Please click the Login button the OOS start page. Via the query "Can't remember your password?" you can request a link to change your password by e-mail. You will then receive a corresponding link to change, which for data protection reasons is required for 60 minutes is available for a limited time. Please consider, that a password reset function is only possible with an active user account.

You will find the invoice for your stand and for the prepayment deposit for technical and other services for download in your OOS account:

You can find them as follows:

My Account / Stand Management / Invoices and Documents

You have the possibility to apply for cancellation at the OOS after your login via:

 My Account / Stand Management / View Order Summary / Items / List of items / Request for cancellation 

If the 'Request for cancellation' button is already inactive, the cancellation must be made by the responsible department / service partner.

Please send cancellation requests to: onlinesupport@messe-duesseldorf.de

The shopping cart is used to store certain products there without having to call them up again before the purchase. Articles in the shopping cart are not completed orders.

When ordering articles from the shopping cart, the actual order date is always used on which the orders from the shopping cart were triggered and not the date on which an article was placed in the shopping cart.

In addition, Messe Düsseldorf will levy a late fee of 35% on all prices/charges for incoming orders/orders from 21 calendar days prior to the set-up time. This also applies to incomplete documents that are still being clarified!

We kindly ask you to order in good time, as after the order deadline has expired, online ordering via the OOS is no longer possible.

Generally we advise you not to bring your dog with you to the fairground as tehere are no facilities for animals. But it is not forbidden.

In case of bringing a dog, the owner is responsible for the disposal of the waste. Bag dispensers are located at the entrances in the outdoor area. Drinking bowls are located in front of the outdoor catering area in the indoor area. Assistance dogs (such as guide dogs, signal dogs, dogs for deaf people, medical signal dogs, disabled assistance dogs) may of course always be brought along.

Exhibits, printed materials and advertising materials may only be displayed within the rented stand space, not in aisles or on exhibition premises.

Via the Visitor Voucher Code Manager you have an overview of the codes already redeemed at any time.

You can find the visitor voucher code manager in the respective event portal via the following path:

Exhibitor or Exhibit / Service for Exhibitors / Vouchers / Visitor Voucher Code Manager

Note: You only pay for the ticket for people who have actually joined the fair.